Name: Wespner
Address: CZ
Price range: €€

Question 1

How long have you been providing hosting services?

Accepted Answer

The project was founded in November 2024 as StingerHost and rebranded to Wespner in 2026. We build on the founder's years of experience with server management and infrastructure.

Question 2

Are you a company or sole proprietor?

Accepted Answer

We are a sole proprietor based in the Czech Republic (ICO: 22249371, DIC: CZ9708291978, non-VAT payer). All services are provided under a trade license.

Question 3

How can I contact you?

Accepted Answer

You can reach us through the ticket system in the dashboard or on Discord. All support is free, in Czech and English.

Question 4

Do you provide invoices?

Accepted Answer

Yes, invoices are automatically generated after each payment and are available in the customer panel.

Question 5

How quickly will the server start after ordering?

Accepted Answer

The server is usually ready within a few minutes after payment. With card or PayPal it's mostly instant.

Question 6

Can I install custom mods and plugins?

Accepted Answer

Yes, you have full access to the server files. For Minecraft Java Edition, we also offer an installer for plugins, modpacks and mods for easier management.

Question 7

Can I import my existing server from another hosting?

Accepted Answer

Yes, our system allows easy import of servers from FTP/SFTP, so you can easily transfer your existing server to us.

Question 8

Is it possible to upgrade or downgrade the package?

Accepted Answer

Yes, you can change your package to a higher or lower one at any time.

Question 9

Can I change the game on the server (e.g. from Minecraft to Rust)?

Accepted Answer

Unfortunately no, each server is optimized for a specific game. For a different game, you need to order a new server.

Question 10

Will you help me with server and plugin setup?

Accepted Answer

Yes, our support will help you with server setup, plugin installation, and technical issues — all free, in Czech and English.

Question 11

In which datacenters do my servers run? Can I choose the location?

Accepted Answer

All servers run in the OVHcloud datacenter in Germany (Limburg). We currently offer only this single location — we chose it for low latency across Central Europe and premium DDoS protection.

Question 12

What is the difference between your servers and the competition?

Accepted Answer

A combination of modern AMD hardware (Zen 4/5, DDR5, NVMe) and a low sharing ratio — significantly fewer customers per server than most competitors. You get real performance, not just shared resources. OVHcloud infrastructure also provides reliability and DDoS protection (17+ Tbit/s).

Question 13

What is the network connection of the servers?

Accepted Answer

Game servers and webhosting: at least 1 Gbps network connection (up to 3 Gbps on selected machines). VPS Performance: 1 Gbps. VPS Standard: 3 Gbps. All traffic is unlimited.

Question 14

Do you perform data backups? How often and how long do you keep them?

Accepted Answer

We perform automatic internal backups once a day. We keep backups for 1 week and can quickly restore data if needed.

Question 15

Can I create my own backups?

Accepted Answer

Game servers: You can create your own backups in the game panel, which are stored in Cloudflare S3 storage. VPS: Backups are automatic but need to be configured in the dashboard — you can set the frequency and number of retained backups. Web hosting: Automatic incremental backups run daily, saving only changed files. You can also create a manual backup with one click. When restoring, you can choose to restore the entire website, files only, a specific database, or email accounts — all from the control panel.

Question 16

How does DDoS protection work?

Accepted Answer

Server internet traffic is continuously filtered by the OVHcloud Anti-DDoS system and all malicious traffic is blocked in real-time. The total protection capacity exceeds 17 Tbit/s.

Question 17

What hardware do you use?

Accepted Answer

Game servers and webhosting run on modern AMD Zen 4/5 processors (Ryzen / EPYC, up to 5.5 GHz boost), DDR5 memory, and NVMe SSD storage. VPS Performance: AMD Ryzen Zen 5. VPS Standard: AMD EPYC Zen 4 with ECC RAM.

Question 18

What payment methods do you accept?

Accepted Answer

We accept PayPal, Google Pay, Apple Pay, and payment cards (Visa, Mastercard, American Express, Discover).

Question 19

Does the service renew automatically?

Accepted Answer

Yes, the service renews automatically by default. We generate the invoice 7 days before the end of the billing period, but the saved card is only charged on the due date itself — you never pay a day earlier than your prepaid period ends. You can disable auto-renewal anytime in the client area.

Question 20

What happens if I don't pay on time?

Accepted Answer

On the due date we attempt to charge your saved card. If it doesn't go through, we retry on day 1, 3, and 5 after the due date and send reminder emails. Five days after the due date the service is suspended — the server stops, but your data stays intact. If the invoice is still unpaid 12 days after the due date, the service is cancelled and all data is permanently deleted. That gives you roughly 7 days between suspension and cancellation to sort things out.

Question 21

What's the difference between suspension and cancellation?

Accepted Answer

A suspended service is temporarily switched off, but your data — worlds, configs, databases and backups — stays in place. Once the invoice is paid, the service starts back up where it left off. Cancellation is final: the server and all data are permanently deleted. If you know you can't pay in time, reach out — we always try to find a reasonable solution.

Question 22

Do you refund unused billing periods?

Accepted Answer

We handle refunds fairly and case by case. We typically refund duplicate payments, technical errors in the payment system, and auto-renewals where the service wasn't actually used after renewal. We don't refund periods you've actively used, or when a significant part of the prepaid period has already passed. If you don't want the service to renew, just disable auto-renewal in the client area.

Question 23

How quickly do you respond to tickets?

Accepted Answer

We usually respond within hours. We can't guarantee a specific time, but we do our best. We're a small team, not a call center — which is exactly why every ticket matters to us.

Question 24

Is support available 24/7?

Accepted Answer

We handle tickets 7 days a week and respond as soon as we can. We can't guarantee 24/7 live support — we sleep at night. But server monitoring runs around the clock.

Question 25

What happens during service outage?

Accepted Answer

Monitoring alerts us automatically and we get on it as fast as possible. Compensation is assessed individually based on the length of the outage. We don't have a formal SLA or automatic compensation.

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